At PakZone, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Please read our Refund & Returns Policy carefully.
1. Return Eligibility
You may request a return if:
-
The product is damaged or defective upon delivery
-
You received the wrong item
-
The product is unused and in original packaging
-
The return request is made within 7 days of delivery
To be eligible for a return:
-
The item must be unused
-
It must be in original condition
-
All original packaging, accessories, and manuals must be included
PakZone reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
-
Used products
-
Items damaged due to misuse
-
Beauty products opened or used (for hygiene reasons)
-
Products without original packaging
3. Return Process
To request a return:
-
Contact our customer support within 7 days of receiving your order.
-
Provide your order number and product images (if damaged).
-
Our team will review your request and provide return instructions.
Do not send products back without confirmation from our support team.
4. Refund Process
Once we receive and inspect the returned product:
-
You will be notified about approval or rejection of your refund.
-
If approved, your refund will be processed within 5–10 business days.
Refunds will be issued via:
-
Bank transfer
-
Mobile wallet
-
Original payment method (if applicable)
Shipping charges are non-refundable unless the product was damaged or incorrect.
5. Exchange Policy
We only replace items if they are:
-
Defective
-
Damaged
-
Incorrect item delivered
Exchange requests must be made within 7 days of delivery.
6. Late or Missing Refunds
If you haven’t received your refund:
-
Recheck your bank account
-
Contact your payment provider
-
Contact us for further assistance
7. Return Shipping
-
Customers may be responsible for return shipping costs unless the item was incorrect or defective.
-
We recommend using a trackable shipping service.
8. Contact Us
For any refund or return inquiries:
Email: pakzone05@gmail.com
Website: https://pakzone.shop/
Our support team will respond within 24–48 hours.